Customer Support Channels
A One–Hour Ticket Response Time Guarantee
All your help requests will be replied to in no more than 60 minutes after the support ticket or e–mail is submitted. If your case needs additional assistance from an administrator, we’ll direct the support ticket or the email to the person in charge and we will leave a comment to notify you that more time will be required for finding the optimal solution. And if you order our Administration Services package, all of the server management tasks included there will be performed whenever you like.
A First–Rate Client Care Service
We will be at your disposal 24x7 to reply to any enquiries that you may have with regard to our Site Control Panel or any of the apps that we have pre–installed for you on the server. If you also need help handling server admin tasks, you can check out our Administration Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services
An Easy–to–Navigate Help Section
We have equipped the Site Control Panel with a comprehensive knowledge base, which includes exhaustive explanations of its features and functionalities. Plus, we have prepared exhaustive video tutorials that will further disclose to you how to carry out a particular task or resolve a frequently encountered issue. The how–to articles and the tutorial videos are easily reachable from every Site Control Panel section through the Videos and Help buttons situated in the top right corner.