24/7 Customer Support in Web Hosting
The customer and tech support services for all our web hosting plans are round-the-clock, so you can forget about waiting for several days to receive assistance. If you are not our client yet, you can phone us, chat with an agent or send an email message. If you currently have an account, you can open a support ticket in addition to the other three ways of contact. You can pick the best way to contact us depending on where you are or the hardware you use. We will assist you for almost any webhosting-related query that you have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a ticket, but even then the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
You are able to test our support services even before you obtain a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and basic questions. Our representatives can assist you to select the ideal plan or supply you with info about our servers, so as to check whether the system requirements for your websites are met. When you are a current customer, you also have the option to get in touch with us via electronic mail or via our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We warrant that when you use any of these two ways of communication, you'll get a reply within a maximum of an hour and that’s 24/7, including weekends and official holidays. In case you have used the website hosting services of other companies, even big ones, you are able to compare the response time as it usually takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS
In case you've got a Virtual Private Server through us, you can contact us 24/7 for any kind of server-related issue or forany issues and questions associated with the pre-installed software your server comes equipped with. If you haven't acquired your virtual private server package yet, you will be able to learn more details about our services by giving us a phone call or through our live chat service. For more technical problems, you will be able to send an email message or open a support ticket via your billing Control Panel and you will receive support within no more than one hour regardless of the time of the day, even on weekends and holidays. The typical response time generally doesn't exceed thirty minutes. In case you need assistance for third-party software, you'll be able to use the Managed Services upgrade which you can add to every single VPS plan and our administrators will assist you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server packages that we supply feature 24/7 support via several methods of communication and with a one-hour max response time warranty. When you want to find out more about the packages or you have some general or billing questions, you will be able to phone one of the local numbers we have globally or you may use our live chat service and speak to a live representative. For solely tech problems which need the help of a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to monitor a specific problem. The reply time for them rarely surpasses 30 minutes, which means that you can forget about having to wait for an entire day so as to get help. The support service is available for all of the server-related issues, as well as the pre-installed software. If you want support for third-party applications, you may consider ordering the Managed Services upgrade that we offer with all packages.