There are a handful of ways in which you can contact the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you select is a support ticket system. It’s the least complicated correspondence channel for a number of reasons. In the event that no technical support staff representative is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always be received. Moreover, you can copy and paste extensive pieces of info without worrying about typing errors, and in case a certain issue needs more time to be resolved or a number of replies need to be exchanged, all the info will be in one and the same place, so each party can always see the comments supplied by the other one. The disadvantage of using tickets to get in touch with your hosting provider is that they are typically separate from the web hosting platform, so if you need to supply information or to adhere to instructions, you will need to use no less than 2 different admin dashboards and this number can grow in case you’d like to manage a handful of domains. Besides, a lot of web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a reply.

Integrated Ticketing System in Web Hosting

Our Linux web hosting services come bundled with an integrated ticketing system, which is an indivisible part of our custom-created Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia enables you to manage everything associated with the hosting service itself in one and the same place – invoices, files, emails, support tickets, etc., eliminating the need to use different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just a couple of mouse clicks without the need to log out of your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a variety of informative articles, which will provide you with more info and which may help you fix any given issue even before you actually post a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is more convenient to manage everything from one single place, so we’ve integrated a ticketing system into the in-house created Hepsia Control Panel, which is offered with each semi-dedicated server account. This will allow you to manage the communication with our technical support staff together with your hard disk space, so you won’t need to memorize an additional user name for a separate interface. You’ll be able to open a new ticket or to check the status of an old one with less than a couple of mouse clicks whilst you’re browsing the content hosted in your account. Furthermore, you can go through older tickets using an intelligent search option or read applicable knowledgebase articles, which offer solutions to commonly experienced predicaments. The built-in trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being just 1 hour, so there will always be someone to help you.