A live chat is one of the channels of communication offered by some hosting providers as a part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or tech support. This method of contact is quicker in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything as compared to a call with an agent. Furthermore, if the issue that you have needs some time to be investigated and resolved, you can do something else meanwhile rather than just waiting, as you would have to do when you call. Also, you can employ a live chat support service completely free provided that you have world wide web access even if your website hosting provider is situated in another country and they do not have a local phone number you can call.

Live Chat Support in Web Hosting

As we believe that a great number of troubles are easily resolved if you speak to a live person, we supply a live chat service for all our prospective and active clients. The chat is accessible every single day and our customer support agents will assist you with a wide range of questions and troubles. In case you are not our client yet, you are able to find out more about our web hosting plans and the web hosting environment in general so that you can be certain that your sites will work properly on our servers. In case you already have an account and you have some questions or you encounter any problems with any of our solutions, you will be able to join us on the live chat and we can provide the needed information or assist you to troubleshoot the problem. You'll have to open a support ticket for specific problems which need longer time or the help of a system administrator, still for numerous standard troubles you'll receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we supply with all our semi-dedicated hosting, you're able to find the replies for any questions you may have or get various troubles taken care of without delay. Our service is accessible each and every day, thus you'll be able to speak to an agent even on weekends and holidays. If you are unsure which plan would be better for your websites or if our outstanding cloud hosting platform covers some system requirements, you may come on our live chat prior to purchasing anything. If you are a present customer, you are able to obtain more details about account settings, billing issues and a number of common technical troubles you may encounter, for example when you can't set up an e-mail account in a client on your personal computer. The live chat will save you considerable time no matter where you are or when you contact us.