In case you’re a site owner, a problem can always occur and it does not necessarily have to be connected with the web hosting service. For instance, something may go wrong when you bring an Internet app up to date or some critical data can be modified or erased by chance. Irrespective of what the essence of the problem may be, you will need to touch base with the help desk support staff and request them to retrieve a backup or to help you deal with the problem that you are encountering. How quickly they will do it will predetermine the span of time that your sites will be down. For certain websites such as social networks or online stores, a frequent unreachability too often equals lost clients and money. That’s why, it is of primary importance that you use the services of a company that offers not only a good help desk service, but also a well-timed one.

One-Hour Response Guarantee in Web Hosting

If you are using any of our Linux web hosting services and you’ve got a query or come across a problem, you can get in touch with us 24x7 by opening a customer support ticket or by sending an e-mail and we guarantee that you will get a reply in no more than an hour. In case the issue can be solved, we’ll do it before we get back to you, while in case there is something that you need to do on your end, we will provide you with all the required information – what settings to check, what possible solutions to try, and so on. Typically, you’ll get a response within maximum 30 minutes, which suggests that waiting for hours on end or even for more than a day to get support is something impossible. Our 1-hour response time guarantee is valid for any inquiry that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our tech support team reps will be at your service at all times and they will reply to any support ticket that you post via the web hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed no matter if you have a generic enquiry regarding your semi-dedicated server or you chance upon a problem and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we are available day and night to deal with any technical, general or billing issue. In case you get in touch with us about anything that’s within our power, we’ll resolve it before we get back to you, so you won’t have to wait for hours or even days while the problem continues. If there’s something that you have to do on your end, we will provide you with the needed info – what possible solutions to try, what actions to take, etc.